Privacy Policy

Last updated: August 2026

At Humsafar, accessible from humsafarapp.com and through the Humsafar mobile app, one of our main priorities is the privacy of our users. This Privacy Policy explains the types of information that are collected and recorded, and how we use them. If you have additional questions or require more information, please do not hesitate to contact us.

This Privacy Policy applies to our online activities and is valid for users of our website and app with regard to the information that they share and/or that we collect. It is not applicable to information collected offline or via channels other than this website and app.

Consent

By using our website and app, you consent to this Privacy Policy and agree to its terms.

Information we collect

The personal information you are asked to provide, and the reasons why, will be made clear to you at the point we ask for it. When you register for an account we may ask for your name, phone number, email address, and city. To operate carpooling safely, we collect trip and location data while you are on a journey with others. If you contact us directly, we may receive additional information such as the contents of your message.

How we use your information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our carpooling and tour-booking services
• Verify identities and keep the community safe
• Process bookings, subscriptions, and payments
• Communicate with you for customer service, updates, and support
• Improve, personalize, and expand our services
• Detect and prevent fraud and abuse

Payment information

Online payments are processed by our third-party payment gateway. We do not store your full card or bank details on our servers. Payment providers process this data under their own security standards and privacy policies.

Log files

Humsafar follows a standard procedure of using log files. These log users when they use our services and include information such as IP addresses, browser type, Internet Service Provider (ISP), date and time stamp, and referring/exit pages. This information is used to analyze trends, administer the service, and gather broad demographic information; it is not linked to any personally identifiable information.

CCPA privacy rights

Under the CCPA, among other rights, California consumers have the right to:

• Request disclosure of the categories and specific pieces of personal data collected
• Request that a business delete any personal data collected about them
• Request that a business not sell their personal data

GDPR data protection rights

Every user is entitled to the following:

• The right to access — request copies of your personal data.
• The right to rectification — request correction of inaccurate information.
• The right to erasure — request that we erase your personal data, under certain conditions.
• The right to restrict processing — under certain conditions.
• The right to object to processing — under certain conditions.
• The right to data portability — transfer your data to another organization or to you.

If you make a request, we have one month to respond. To exercise any of these rights, please contact us at info@humsafarapp.com.