Shipping & Service Delivery Policy

Last updated: August 2026

Humsafar sells digital services and travel bookings, not physical products. As such, nothing is shipped by courier or post. This policy explains how each service is delivered to you after purchase.

Digital delivery — no physical shipping

All Humsafar services are delivered electronically through the app and website. There are no shipping charges, and no physical items are dispatched. Your booking confirmations, tickets, and membership benefits are made available in your Humsafar account.

Tour bookings

• Once your payment is confirmed, your booking is created instantly and a confirmation with your booking reference appears in the app, typically within a few minutes.
• Your e-ticket / voucher and the operator's contact and pickup details are available in the app under your booking.
• The tour itself is delivered on its scheduled departure date by the verified partner operator, as described on the tour page.

Carpool rides

When you book or offer a seat, the trip details, route, and the other party's in-app contact are shared immediately so you can coordinate. The ride is "delivered" on the agreed travel date and time between the driver and riders.

Subscriptions

Humsafar Plus and Pro benefits are activated on your account immediately after a successful payment and remain active for the paid billing period.

Delivery confirmation & issues

You will receive an in-app (and, where applicable, email or SMS) confirmation for every purchase. If you do not receive confirmation of a booking or your membership is not activated within 24 hours of a successful payment, please contact us so we can resolve it promptly.

Need help?

For any question about a booking or service delivery, email info@humsafarapp.com or call +92-5425-380-52. Our team is based in Zafarwal, Punjab, and typically responds within one business day.