Return & Refund Policy

Last updated: August 2026

This policy explains how cancellations and refunds work across Humsafar's services. Because Humsafar offers digital services and travel bookings rather than physical goods, "returns" take the form of booking cancellations and refunds, as described below.

Tour bookings

Tours are operated by independent partner companies, and each tour lists its own cancellation terms at the time of booking. Unless the tour states otherwise, the following standard schedule applies to the amount you paid:

• 7 or more days before departure — full refund, less any non-refundable payment-gateway charge.
• 3 to 6 days before departure — 50% refund.
• Less than 3 days before departure — non-refundable, as the operator has already committed costs.
• No-show — non-refundable.

If a tour is cancelled by the operator or by Humsafar (for example, due to weather, safety, or insufficient bookings), you are entitled to a full refund or the option to reschedule to another available departure.

Deposits

Where a tour is reserved with a partial deposit, the deposit secures your seat against the total price. Deposits follow the same cancellation schedule above. If you complete the booking, the deposit is applied toward the final balance.

Carpool rides

Carpool fares are a shared contribution to travel costs, paid between members. If a ride is cancelled before it begins, any amount collected through the app for that ride is released or refunded. Cash fares paid directly to a driver are settled between the rider and driver.

Subscriptions (Humsafar Plus & Pro)

• Memberships are billed monthly in advance and renew automatically until cancelled.
• You can cancel anytime from the app; cancellation stops the next renewal and your benefits continue until the end of the current paid period.
• Monthly membership fees already charged are generally non-refundable, except where required by law.
• If you were charged in error or experienced a duplicate charge, contact us for a full refund.

How to request a refund

To request a refund or cancellation, email info@humsafarapp.com or call +92-5425-380-52 with your booking reference and the reason for the request. You may also manage eligible bookings and cancellations directly in the Humsafar app.

Processing time

Approved refunds are processed to your original payment method within 7–10 business days. The time it takes for the amount to appear on your statement depends on your bank or card issuer. Any non-refundable payment-gateway processing fee may be deducted from the refunded amount.